Privacy Questions Players Ask
We retain your transaction records for as long as your account is active, plus seven years for tax and legal compliance where local law requires. You can download a full export anytime. When you request permanent account deletion, transaction logs for fraud-prevention purposes may be kept in anonymised form per regulatory requirements.
Yes. Log into your account, go to Security > Active Sessions, and you'll see every logged-in device, browser and IP address accessing your account right now. You can remotely sign out any device in one click from that page. We alert you by email when a new device logs in for the first time.
No. We do not sell or rent your personal information to advertisers, data brokers or third-party marketers. We use your email only to send account notifications, withdrawal confirmations and support responses. You can opt out of non-essential emails in your notification preferences without affecting your account.
When you request permanent account closure, your personal data is flagged for deletion and removed within 30 days. Payment and transaction records kept for legal compliance are anonymised so they cannot be linked back to you. You retain the right to download your data before deletion.
Deposits through DANA, OVO, GoPay and QRIS use your payment app's own encryption to send funds to us. We then encrypt your payment method details in our database and never store full card or account numbers. Only anonymised payment references are visible in your transaction history.
Contact our live chat immediately or email support. We'll review your login history, lock your account, reset your password, and investigate suspicious transactions. If fraud is confirmed, we reverse unauthorised deposits and file reports where local law permits.
No. Our cookies only work on the 1win site domain. We do not plant tracking pixels on other websites. Third-party game studios may set their own cookies in their game frames; read their privacy notices for details on their tracking practices.
